My ID Scan Keeps Failing

If your National ID scan isn't working, follow these tips:

Check Your ID:

• Ensure your ID is valid and not expired
• Make sure it's clean and not damaged
• Text should be clearly readable

Optimize Lighting:

• Use bright, indirect lighting
• Avoid direct sunlight or flash
• No shadows on the ID
• No glare or reflections

Positioning:

• Place ID on a dark or contrasting surface
• Don't hold the ID by hand
• Keep the entire ID within the on-screen frame
• Hold your device steady for 2-3 seconds
• Don't move until capture completes

Technical Issues:

• Close and reopen the app
• Switch between WiFi and mobile data
• Ensure you've granted camera permissions
• Try cleaning your camera lens

Still Having Issues? After multiple attempts, contact support. Have ready:

• Description of the error message
• Your registered phone number
• Last 4 digits of your National ID