Submitting a Dispute

When to Submit a Dispute:

• Deposit not received after 1 business day
• Unauthorized transaction
• Incorrect amount processed
• Withdrawal not completed

How to Submit:

1. Go to the transaction in your Activity screen
2. Tap on the transaction
3. Select "Report Issue" or "Dispute"
4. Fill in the dispute form with:
   • Transaction date and time
   • Amount
   • Description of issue
   • Any supporting documents (bank receipt, screenshots)
5. Submit the form

What Happens Next:

• Our back office team reviews within 24 hours
• You'll receive an update via email and app notification
• Additional information may be requested
• Resolution communicated once investigation complete

Resolution Time: Most disputes are resolved within 3-5 business days.