--- title: My Deposit Isn't Showing description: Troubleshoot missing deposits --- [Skip to content](https://support.granite.eg/en/my-deposit-isnt-showing#main-content) [More support](https://support.granite.eg/en/kb-tickets/new?hsLang=en) [![Granite Logos-Horizontal- Main Logo- Blue Black-18](https://support.granite.eg/hs-fs/hubfs/Granite%20Logos-Horizontal-%20Main%20Logo-%20Blue%20Black-18.png?width=300&height=86&name=Granite%20Logos-Horizontal-%20Main%20Logo-%20Blue%20Black-18.png)](https://granite.eg) Open main navigation Close main navigation - [More support](https://support.granite.eg/en/kb-tickets/new) - [Contact us](mailto:cs@granite.eg) [Contact us](mailto:cs@granite.eg) How can we help you? - There are no suggestions because the search field is empty. 1. [GRANITE](https://support.granite.eg/en?hsLang=en) 2. [Individual](https://support.granite.eg/en/individual?hsLang=en) 3. [Deposits & Withdrawals](https://support.granite.eg/en/individual?hsLang=en#deposits-withdrawals) March 26, 2026 # My Deposit Isn't Showing ## Troubleshoot missing deposits If you transferred funds but don't see them in your account, follow these steps: **Step 1: Linked Bank Account** Transfers must come from a linked bank account. If you haven't added the account you're transferring from, please add it to your Granite profile immediately. **Step 2: Check Timing** Deposits are processed as soon as the funds reach the fund's bank account. However, the timing of your investment depends on the daily **2:00 PM** cut-off time: - **Before 2:00 PM:** If your funds are received before the cut-off, they will be used to purchase fund certificates at the price announced that same day. Your returns will start being calculated as soon as the purchase is executed. - **After 2:00 PM:** If your funds arrive after 2:00 PM, the transaction is moved to the next business day. During this time, your funds may appear as "Money in Transit" until they are officially used to purchase certificates at the next available price. **Note on Weekends and Holidays:** For transfers made after 2:00 PM on the last working day before a holiday, the request will be executed on the first business day following the break using the price from the day before. **Step 3: Verify Transfer Details** Double-check that you sent the transfer to: - Correct bank account number - Correct IBAN - Granite's designated collection account **Step 4: Check Transaction Status** 1. Go to Activity/History screen 2. Look for your deposit 3. Check the status: - **Pending:** Being processed - **Confirmed:** Received and added to balance **Step 5: Wait for Processing** If your transfer was made during business hours, wait 2-3 hours for processing. **Step 6: Still Not Showing?**  1. Gather your transaction reference and screenshot of transfer confirmation from your bank or InstaPay 2. Open GRANITE App 3. Go to **Account \> Report Unreceived Transfers** 4. Fill up the form 5. Our back office will investigate within 24 hours You can also contact customer support at [cs@granite.eg](mailto:cs@granite.eg) with: - Date and time of transfer - Transfer amount - Transaction reference number - Registered mobile number - Screenshot of transfer confirmation - [General](https://support.granite.eg/en/general?hsLang=en#main-content) - [Getting Started](https://support.granite.eg/en/general?hsLang=en#getting-started) - [Legal & Compliance](https://support.granite.eg/en/general?hsLang=en#legal-compliance) - [Returns & Performance](https://support.granite.eg/en/general?hsLang=en#returns-performance) - [Taxes & Fees](https://support.granite.eg/en/general?hsLang=en#taxes-fees) - [Security & Privacy](https://support.granite.eg/en/general?hsLang=en#security-privacy) - [Contact & Support](https://support.granite.eg/en/general?hsLang=en#contact-support) - [Pro Tips](https://support.granite.eg/en/general?hsLang=en#pro-tips) - [Transfers In and Out of Granite](https://support.granite.eg/en/general?hsLang=en#transfers-in-and-out-of-granite) - [Individual](https://support.granite.eg/en/individual?hsLang=en#main-content) - [Getting Started](https://support.granite.eg/en/individual?hsLang=en#getting-started) - [Account Management](https://support.granite.eg/en/individual?hsLang=en#account-management) - [Deposits & Withdrawals](https://support.granite.eg/en/individual?hsLang=en#deposits-withdrawals) - [Account Activity](https://support.granite.eg/en/individual?hsLang=en#account-activity) - [Troubleshooting](https://support.granite.eg/en/individual?hsLang=en#troubleshooting) - [Security & Privacy](https://support.granite.eg/en/individual?hsLang=en#security-privacy) - [Contact & Support](https://support.granite.eg/en/individual?hsLang=en#contact-support) - [Taxes & Fees](https://support.granite.eg/en/individual?hsLang=en#taxes-fees) - [Technical & Accessibility](https://support.granite.eg/en/individual?hsLang=en#technical-accessibility) - [Corporate](https://support.granite.eg/en/corporate?hsLang=en#main-content) - [Getting Started](https://support.granite.eg/en/corporate?hsLang=en#getting-started) - [Account Management](https://support.granite.eg/en/corporate?hsLang=en#account-management) - [Deposits & Withdrawals](https://support.granite.eg/en/corporate?hsLang=en#deposits-withdrawals) - [Reporting & Statements](https://support.granite.eg/en/corporate?hsLang=en#reporting-statements) - [Taxes & Fees](https://support.granite.eg/en/corporate?hsLang=en#taxes-fees) [![68e0f7e3a88fc4a6fc30e34b\_Group](https://support.granite.eg/hs-fs/hubfs/68e0f7e3a88fc4a6fc30e34b_Group.png?width=300&height=35&name=68e0f7e3a88fc4a6fc30e34b_Group.png "68e0f7e3a88fc4a6fc30e34b_Group")](https://www.granite.eg/) **Address** Consoleya Bldg. 5 Al Fadl Street, Bab Al Louq Downtown, Cairo [mailto:cs@granite.eg](mailto:cs@granite.eg) © 2026 Granite. All rights reserved.