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title: Submitting a Dispute
description: How to report transaction issues
---

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January 24, 2026

# Submitting a Dispute

## How to report transaction issues

**When to Submit a Dispute:**

- Deposit not received after 1 business day
- Unauthorized transaction
- Incorrect amount processed
- Withdrawal not completed

**How to Submit:**

Log in to your account on the GRANITE app. Go to Account \> Report Unreceived Transfers, select the bank account you transferred from, and complete the form.

**What Happens Next:**

- Our back office team reviews within 24 hours
- You'll receive an update via email and app notification
- Additional information may be requested
- Resolution communicated once investigation complete

**Resolution Time:** Most disputes are resolved within 3-5 business days.

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