Understanding Your Transaction History
View and track all account activity
The Transaction History screen shows all your account activities.
Accessing History:
- Tap "Activity" in the bottom navigation
- Or access from the home screen menu
View Options:
- All: Complete transaction history
- Deposits: Only incoming transfers
- Withdrawals: Only outgoing transfers
Transaction Information: Each transaction shows:
- Date and time
- Transaction type (Deposit/Withdrawal/Accrual)
- Amount
- Status
- Transaction reference
Understanding Statuses:
For Withdrawals:
- Pending: Request submitted, not yet processed
- Rejected: Error occurred (contact support)
- Redeemed: Units deducted, money credited
- Initiated: Bank transfer started to your account
- Settled: Bank confirmed transfer is complete
For Deposits:
- Pending: Transfer received, being processed
- Confirmed: Transfer received and added to your balance
Viewing Details: Tap any transaction to see:
- Full transaction details
- Timestamps
- Account information
- Reference numbers