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GRANITE App Terms & Conditions

1. Introduction

Welcome to GRANITE.

These Terms & Conditions (“Terms”) govern your access to and use of the GRANITE mobile application, website, dashboards, products, and related services (collectively, the “Platform”).

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as any applicable fund documents, policies, disclosures, and regulatory requirements.

If you do not agree to these Terms, you must not use the Platform.

2. About GRANITE

GRANITE Holding for Financial Investments S.A.E. (“GRANITE”, “we”, “our”, or “us”) is an Egyptian joint-stock company licensed and regulated by the Financial Regulatory Authority (“FRA”) to receive subscription, purchase, and redemption orders for investment funds.

GRANITE provides a digital interface enabling clients to access regulated money market fund products through the Platform.

GRANITE operates under applicable Egyptian laws and FRA regulations, including the fintech regulatory framework and related directives governing digital financial services.

3. Eligibility

To use the Platform, you must:

  • Be at least 18 years old and legally capable of entering into binding agreements.
  • Be an Egyptian national or otherwise legally permitted to use the services.
  • Provide complete, accurate, and updated information.
  • Successfully complete all KYC, AML, biometric verification, and onboarding requirements.

For corporate accounts, the user must have the legal authority to act on behalf of the company.

GRANITE reserves the right to reject, suspend, restrict, or terminate any account at its sole discretion where regulatory, legal, compliance, fraud, or security concerns arise.

4. Account Registration & Verification

To open an account, you may be required to provide:

Individual Accounts

  • National ID or passport.
  • Mobile number registered in your name.
  • Personal bank account details.
  • Any additional documents requested for compliance purposes.

Corporate Accounts

  • Commercial Register.
  • Tax Card.
  • Articles of Association.
  • Authorized signatory identification documents.
  • Corporate KYC/KYB documents.
  • Any additional compliance documents requested by GRANITE.

You authorize GRANITE and its authorized service providers to verify your identity electronically using biometric verification, OTP authentication, and other electronic verification methods.

The electronic contract (“eContract”) executed through the Platform shall constitute a legally binding agreement.

5. Nature of Service

GRANITE provides access to regulated money market fund products through a digital platform.

GRANITE does not provide:

  • Banking services.
  • Guaranteed returns.
  • Fixed interest products.
  • Financial, legal, accounting, or tax advice.

Nothing on the Platform constitutes investment advice, solicitation, or recommendation.

All transactions are executed on an execution-only basis.

6. How the Service Works

When funds are transferred to the designated Subscription & Redemption account and successfully reconciled:

  • Your subscription order is processed according to the applicable cut-off time.
  • Units are issued in the underlying money market fund.
  • Your balance reflects the value of your fund units based on the applicable NAV.

Withdrawals are processed as redemption orders from the fund.

Current operational timings, cut-off times, processing schedules, and banking rules are displayed within the app and may be updated from time to time.

7. Cut-Off Times & Processing

Current standard cut-off time is 2:00 PM Cairo time on Business Days unless otherwise communicated.

  • Transactions submitted before cut-off are generally processed the same Business Day.
  • Transactions submitted after cut-off are processed on the next Business Day.
  • Banking system delays, holidays, weekends, force majeure events, or reconciliation issues may impact processing times.

Funds transferred after banking hours may appear as “Money in Transit” until verified and reconciled.

8. Risks & Disclosures

You acknowledge and accept that:

  • Money market funds are regulated financial products and are not bank deposits.
  • Returns are variable and depend on market conditions and fund performance.
  • Past performance does not guarantee future performance.
  • Although the fund primarily invests in Egyptian Treasury Bills and government-backed instruments, no return is guaranteed unless explicitly stated by law.
  • Temporary fluctuations in yield or valuation may occur.
  • Regulatory, operational, cybersecurity, liquidity, market, banking, or force majeure risks may impact service availability or transaction timing.

You further acknowledge that you have reviewed all applicable fund disclosures, prospectuses, and risk disclosures before using the service.

9. Security & Cybersecurity

GRANITE implements cybersecurity, monitoring, logging, backup, incident response, business continuity, and risk management frameworks aligned with industry standards and applicable regulatory requirements.

This includes:

  • Encrypted communications.
  • Role-based access controls.
  • Security monitoring and SIEM systems.
  • Disaster recovery and backup procedures.
  • Continuous cybersecurity monitoring.
  • Transaction logging retention policies.

However, no digital platform can guarantee absolute security.

You are solely responsible for:

  • Maintaining confidentiality of your credentials.
  • Protecting your device and SIM card.
  • Securing your email accounts and OTP access.
  • Reporting suspicious activity immediately.

GRANITE shall not be liable for unauthorized access resulting from:

  • Device compromise.
  • SIM swap attacks.
  • Email compromise.
  • Credential sharing.
  • Malware on your devices.
  • Phishing or social engineering attacks outside GRANITE’s control.

10. Linked Bank Accounts

You may only use bank accounts registered in your own name or, for corporate accounts, authorized company accounts.

Transfers from third-party accounts may be rejected, delayed, frozen, or returned.

You are responsible for ensuring all banking details are correct.

GRANITE is not responsible for losses arising from incorrect banking instructions submitted by you.

11. Fees & Charges

GRANITE management and operational fees are reflected within the fund’s performance and NAV calculations unless otherwise stated.

Additional fees may include:

  • Bank transfer charges.
  • Third-party banking charges.
  • SWIFT/intermediary bank fees.
  • Regulatory or governmental fees where applicable.

All applicable fees are disclosed through the Platform or related disclosures.

12. Statements & Records

Statements, balances, confirmations, and transaction history are available through the Platform.

You are responsible for reviewing your records regularly.

Unless disputed within 30 days from availability, records shown on the Platform shall be deemed accurate and binding.

13. Suspension, Restrictions & Account Closure

GRANITE may suspend, freeze, restrict, or terminate accounts immediately where:

  • Fraud or suspicious activity is suspected.
  • Regulatory obligations require action.
  • False information is provided.
  • Security concerns arise.
  • AML/KYC checks fail.
  • These Terms are violated.

You may request closure of your account at any time subject to completion of pending obligations and redemption processing.

14. Service Availability

While GRANITE aims to provide continuous service availability, uninterrupted access cannot be guaranteed.

The Platform may become unavailable due to:

  • Maintenance.
  • Banking outages.
  • Telecommunications failures.
  • Regulatory actions.
  • Cybersecurity incidents.
  • Force majeure events.
  • Third-party service disruptions.

GRANITE shall not be liable for losses arising from temporary service interruptions outside its reasonable control.

15. Limitation of Liability

To the maximum extent permitted by law:

  • GRANITE shall not be liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages.
  • GRANITE’s liability shall be limited to direct damages proven to result solely from gross negligence or willful misconduct by GRANITE.
  • GRANITE shall not be liable for losses caused by banks, telecom operators, regulators, custodians, third-party providers, force majeure events, cyberattacks, or user negligence.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

16. Regulatory Reporting & Data Sharing

You acknowledge and consent that your data, transactions, holdings, and related records may be:

  • Processed electronically.
  • Shared with regulators and authorized entities.
  • Transmitted to FRA-authorized reporting providers.
  • Retained according to legal and regulatory obligations.

This includes transaction logging, audit trails, fraud monitoring, and compliance reporting requirements.

17. Privacy & Data Protection

By using the Platform, you consent to the collection, processing, storage, transfer, and use of your information for:

  • Service delivery.
  • Compliance purposes.
  • Fraud prevention.
  • Security monitoring.
  • Customer support.
  • Regulatory reporting.

GRANITE will process personal data in accordance with applicable Egyptian laws and internal data protection policies.

For details on how we collect and use your information, please refer to our Privacy Policy.

18. Intellectual Property

All Platform content, trademarks, software, branding, interfaces, designs, and materials are owned by or licensed to GRANITE.

You may not:

  • Copy,
  • Reverse engineer,
  • Modify,
  • Redistribute,
  • Commercially exploit,
  • Or misuse any part of the Platform without written permission.

“GRANITE” and related branding are protected intellectual property.

19. Amendments

GRANITE may amend these Terms from time to time.

Updated Terms become effective upon publication through the Platform or other communication channels.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

20. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising from these Terms shall fall under the exclusive jurisdiction of the Egyptian courts unless otherwise required by mandatory law or regulation.

21. Contact Information

For support or inquiries, you may contact GRANITE through:

22. Acknowledgment

By using the Platform, you acknowledge that:

  • You have read and understood these Terms.
  • You understand the nature and risks of the service.
  • You consent to electronic contracting and electronic communications.
  • You agree to comply with all applicable laws and regulations.

Version: 2.0 (2026/05/13)