I Didn't Receive My OTP

For Mobile OTP:

Step 1: Basic Checks

• Verify you entered the correct phone number
• Check your SMS inbox and spam folder
• Ensure you have cellular signal

Step 2: Wait and Retry

• Wait for the 60-second timer to complete
• Tap "Resend OTP"
• Check your messages again

Step 3: Common Issues

• SMS delays: Can take 1-2 minutes during peak times
• Number registered elsewhere: This number may already be in use
• Network issues: Switch between WiFi and mobile data

For Email OTP:

Step 1: Check Your Inbox

• Look in your spam/junk folder
• Check promotions or updates tabs (Gmail)
• Verify you entered the correct email address

Step 2: Resend

• Wait for the 60-second timer
• Tap "Resend OTP"
• Check all email folders again

Still Not Working? After 3 failed attempts, you may be temporarily locked. Contact customer support with:

• Your registered phone number or email
• Last 4 digits of your National ID
• Description of the issue